Delivery & Returns
For UK orders under £35, delivery is charged at £2.99.
All prices quoted within the Pulsin website include 20% VAT where appropriate and an additional charge is made for postage unless otherwise stated. Postage is calculated by delivery address and/or price of basket. This cost is shown separately in the checkout before you enter your details for payment.
We will endeavour to dispatch the goods within 5 working days after your payment has been confirmed. If any item you have chosen is unavailable, we aim to contact you via email or phone immediately and offer you an alternative or cancel your order.
We endeavour to send all UK deliveries via courier within 3-5 working days. DPD fast shipping takes 1-3 working days to be delivered from dispatch.
We deliver to England, Wales and Scotland. Unfortunately we no longer deliver to Northern Ireland, the Channel Islands, the Isle of Man or any other EU country. We are working hard to set up an Amazon EU account and will advertise this once available. We are available in a number of retailers across the EU.
We are committed to provide great products and customer service. If for any reason you are unhappy with your purchase, simply return it to us in its original, unopened condition within 14 days and we’ll exchange the item or refund the purchase price to your original payment method.
We can only accept returns on unopened goods or faulty goods only.
We’ll happily refund the delivery charge if the return is due to a faulty product or an error on our part. Simply send us proof of return postage and we’ll add this to the refund. Please note we do not offer free returns if the product is being returned due to customer error/change of mind.
Please email enquiries@pulsin.co.uk before sending your items back to arrange a return.
Fill out the following information on the back of your invoice when you return the goods;
State the item(s) you are returning.
State the reason for the return.
Small Items – Package the return securely (in the original packaging if possible) and include the packing slip.
Packages must be returned pre-paid, and for your own protection, we recommend you use a recorded delivery service. Send the package to: RETURNS, Pulsin LTD, Unit 16, Brunel Court, Waterwells Business Park, Gloucester, GL2 2AL
If the return if due to a fault of our own, please email us and we will arrange a time to collect the items.
Please note that refunds for cancellation and/or returns will be processed in the same form of payment originally used.
Please email enquiries@pulsin.co.uk before sending your items back to arrange a return.
Please find full information on returns in our Terms and Conditions.
